stuff going on:

today i got a parking space, finally! its right outside my door, less than hundred feet. its on the same level as my floor, too, so no stairs. i can see it out my window right now...in fact, i could hit it with a paper airplane pretty easily, its about...oh....30 feet away. if i used, you know, a really good paper airplane.

i got the space just in time to be gone for 2 weeks. yaaay.

i only get 2 weeks for christmas break. yaaaay

i have a sizable research presentation to do for class tomorrow. that sucks.

and to cap off the day, i spent 2 full hours on the phone with "kevin" in india. kevin stuggled with the english language, or as he would say, "english is wery hard to...learning." now, everyone who knows me knows im not a racist dude or a xenophobe or anything, so you know it takes a lot for me to be insensitive. but this crosses the line, because when im trying to get techinical support and the guy cant understand me and i cant understand him problems start to arise. i told kev right off the bat that something was physically broken inside my cdrom and that it wouldnt open, not even with the manual open thing. and he proceeded to drag me around my pc for two fucking hours running diagnostics and trying to rerecognize the cdrom and crap. KEV! i yelled repeatedly. LISTEN TO ME. THERE IS SOMETHING PHYSICALLY BROKEN INSIDE MY CDROM. IT WILL NOT OPEN. I NEED A NEW CDROM, AND THEN EVERYTHING WILL BE FINE. and he ignored me and would run the same tests over and over again. he also never believed anything i said. "theres nothing in 'device manager.'" "that is impossible." "well, i'm telling you right now, kev, that nothing is showing up in device manager." "well, lets do it again. RIGHT click, not left, but RIGHT click..." and it just made it all the more enjoyable. about an hour and a half in he said, "put a cd in your drive so that it can try to read the data." I CANT FUCKING PUT ANYTHING IN BECAUSE IT WONT OPEN YOU IDIOT WEVE BEEN TALKING ABOUT THIS FOR MORE THAN AN HOUR AND NO, IT DOESNT OPEN, YOUVE ASKED ME THAT A DOZEN TIMES! ITS NOT THAT IT OPENS SLOWLY! ITS NOT THAT IT CLOSES AUTOMATICALLY! ITS NOT THAT IT WONT READ! ITS THAT IT WONT! FUCKING! OPEN! AND I CAN HEAR THE TRAY TRYING TO OPEN BUT IT FAILS! PLEASE SEND ME A NEW ONE PLEASE PLEASE PLEASE. then he asked how my "christmas planning" was going.

REVIEW
outsourcing customer service
0 Stars (Out of 5)

look, say what you want about outsourcing, but the fact is that customer service involves really nothing else except talking to someone and explaining things. the fact that kevin spoke poor english didnt bother me because he was foreign, it bothered me because it made it absolutely impossible to do the job right. if kevin took an extra year of english, and could have understood me from the beginning, and shaved a full hour and 45 minutes off my call time by doing so, i would have been happy. as it is, however, i'm officially never buying a fucking pc again.